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Edgenuity Help Center

Viewing Missed Chat Requests

An educator can use this page to see the students who attempted to chat with him/her. From this list, the educator can reach out to those student(s).
  1. Under the Communications tab, select View Missed Requests.
    Communication tab- view missed requests.png
  2. The View Missed Requests window shows all the missed requests for the educator and the times of those requests.
    Missed Requests- window.png

    A missed request can be that the educator pushed Cancel instead of Accept on the request window, an educator didn't see the window pop up and enough time passed that it is classified as "missed," or the educator was not logged in to chat manager when the student requested to converse.

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